Have a Question? 800-322-3669
Have a Question? 800-322-3669

sales@truwest.com

FAQ

HOW TO WASH YOUR PARKA:

Care & Attention Necessary While washing. Wash Separately. Apply diluted soap only to soiled area. Do not add additional soap. Wash in cold water only.
No Bleach. 
Gentle or permanent press cycle only.
Machine Dry to damp only. Hang to finish air drying.

Mixed color may result in dye transfer during washing or drying. Use only cold water.

Made in the U.S.A.

PRODUCTION TIME FRAME ON ITEMS:

PARKAS- FEB-MARCH 6 WEEKS
                 APL-SEPT 3 WEEKS
                OCT-JAN   6 WEEKS (LONGEST TIME FRAME DUE TO HOLIDAYS)
SUITS- 3WEEKS  (CUSTOM CAN BE UP TO 4 DEPENDING ON PRODUCTION LOAD)
POLO CAPS- 3 WEEKS

PARKA ZIPPER REPLACEMENT FEE:
$25.00 PLUS TAX AND FREIGHT TO FIX A PARKA ZIPPER. NO WARRANTY GIVEN


WHAT IS TACKLE TWILL LETTERING?
tackle twill begins with a "patch" of sorts that is applied to the jersey, shirt, hat or other garment that is then sewn to the material for a more rugged finish.Tackle Twill is the most popular for both professional sports teams and school athletic organizations.

WHAT IS THE DIFFERENCE BETWEEN PLAIN BLOCK AND FULL BLOCK LETTERING?


HOW TO ADD MY TEAM TO THE TEAM STORE?
go to our "TEAM STORE" and click on "ADD YOUR TEAM" and fill out the form.We will get back to you as soon as possible. 

HOW TO SCHEDULE A GROUP ORDER THROUGH TEAM STORE? 
go to our "TEAM STORE" and click on "SCHEDULE A GROUP ORDER" and fill out the form. We will get back to you about your dates and let you know the estimated ship date. please be sure to advise your team about the group order. after the closing date they can continue ordering but order will be shipped to each person, not part of the group. 






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